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Quejas: Verdadero o Falso

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Quejas: Verdadero o Falso

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About this activity

¿Qué sabes sobre las quejas y reclamaciones?

Created by

juli arteaga cruz
juli arteaga cruz
Colombia

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Quejas: Verdadero o Falso
 

Quejas: Verdadero o FalsoOnline version

¿Qué sabes sobre las quejas y reclamaciones?

by juli arteaga cruz
1

Las quejas no generan historial de atención al cliente para la empresa.

2

Una queja formal suele incluir datos del afectado y hechos ocurridos.

3

La queja puede dar lugar a una compensación si se demuestra la responsabilidad del proveedor.

4

El plazo típico para respuesta de una queja puede variar entre 15 y 30 días hábiles.

5

Es obligatorio presentar la queja en una carta manuscrita para que tenga validez.

6

Solo se puede presentar una queja por empresa al año.

7

No es posible adjuntar pruebas como recibos o capturas de pantalla en una queja.

8

En muchos países, la queja debe presentarse por escrito para tener registro oficial.

9

Las quejas siempre deben resolverse en 5 días hábiles.

10

Un canal común de quejas es la oficina de atención al cliente de la empresa.

 
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