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Módulo 1: Fundamentos del Servicio

Froggy Jumps

(1)
Played 51

About this activity

Desafía tus conocimientos sobre la experiencia del cliente.

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Colombia

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Módulo 1: Fundamentos del Servicio
 

Froggy Jumps

Módulo 1: Fundamentos del ServicioOnline version

Desafía tus conocimientos sobre la experiencia del cliente.

by aLex Vera
1

¿Qué busca introducir este módulo?

2

¿Qué competencia clave ayuda a diseñar experiencias positivas?

3

¿Qué capacidad se refiere a responder rápidamente al cliente?

4

¿Qué representa el 'valor agregado'?

5

¿Qué tema está relacionado con emociones como motor?

6

¿Qué describe el rol del servicio en entornos competitivos?

7

¿Qué implica una ventaja estratégica en servicios?

8

¿Qué tema corresponde a la mejora continua?

9

¿Qué técnica se asocia a la mejora mediante datos?

10

¿Qué objetivo se alcanza con la fidelización de clientes?

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