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Atención al Cliente: Conceptos Clave

Crossword Puzzle

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About this activity

Conceptos esenciales para servicio al cliente.

Created by

Mexico

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Atención al Cliente: Conceptos Clave
 

Crossword Puzzle

Atención al Cliente: Conceptos ClaveOnline version

Conceptos esenciales para servicio al cliente.

by ROBERTO CARLOS GOMEZ CECENA
1

Persona que utiliza o compra bienes o servicios.

2

Característica esencial para competir y satisfacer expectativas del cliente.

3

Conjunto de acciones que se ofrecen para satisfacer una necesidad del cliente.

4

Petición formal para obtener un servicio, producto o información.

5

Lo que el cliente espera recibir cuando entra a una tienda o restaurante.

6

Cortesía y trato considerado hacia las personas.

7

Sentimiento que hace que un cliente regrese o recomiende.

8

Cuando un cliente satisfecho habla bien de la empresa.

7
2
8
4
3
1
5
6
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