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Trazabilidad en el Servicio al Cliente

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If you wish, you can download a demo game here and test its integration:

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Trazabilidad en el Servicio al Cliente

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About this activity

Conoce y evalúa la trazabilidad en atención.

Created by

Javier Palacio
Javier Palacio
Colombia

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Trazabilidad en el Servicio al Cliente
 

Trazabilidad en el Servicio al ClienteOnline version

Conoce y evalúa la trazabilidad en atención.

by Javier Palacio
1

La trazabilidad no permite identificar qué canal generó más incidencias.

2

La trazabilidad ayuda a identificar causas recurrentes de incidencias.

3

Cada canal (teléfono, correo, chat) queda registrado con identificadores de sesión.

4

La trazabilidad solo es útil para reclamaciones y no para consultas generales.

5

El sistema de trazabilidad no registra quién respondió cada mensaje.

6

La trazabilidad reemplaza la necesidad de encuestas de satisfacción.

7

El sistema de trazabilidad facilita auditorías y cumplimiento de normas.

8

La trazabilidad del servicio al cliente permite seguir cada interacción desde el inicio hasta la resolución.

9

Se registran tiempos de respuesta y de resolución para medir desempeño.

10

Una vez cerrado un ticket, no se pueden volver a consultar las interacciones registradas.

 
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