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Seguimiento que Convence

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Seguimiento que Convence

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About this activity

Descarta las cartas seleccionadas que corresponda a cada acción

Created by

Capacitacion Coperva
Capacitacion Coperva
Mexico

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Seguimiento que Convence
 

Seguimiento que ConvenceOnline version

Descarta las cartas seleccionadas que corresponda a cada acción

by Capacitacion Coperva
1

El objetivo principal del seguimiento que convence es solo recuperar la cartera del cliente.

2

La cobranza tradicional se enfoca en el diálogo y la empatía con el deudor.

3

El principio de reciprocidad implica que, si ofreces flexibilidad, el cliente se siente emocionalmente 'en deuda' y es más propenso a cumplir.

4

El primer paso del método C.R.E.A. es estructurar un plan de pago con el cliente.

5

La escucha activa es clave para entender la razón del impago y obtener el compromiso del cliente.

6

La comunicación más efectiva se logra a través de un solo canal para evitar la confusión del cliente.

7

Enviar un breve recordatorio de pago 24 horas antes de la fecha acordada es una herramienta recomendada.

8

La empatía es una debilidad en la estrategia de cobranza.

9

Un buen seguimiento debe enfocarse en exigir un pago en lugar de construir un acuerdo.

10

¿La cobranza tradicional se caracteriza por usar la presión y la intimidación?

 
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