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Atención al Cliente: Verdadero o Falso

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Atención al Cliente: Verdadero o Falso

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About this activity

Reto de atención al cliente (Sí/No)

Created by

Fany Salazar
Fany Salazar
Mexico

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Atención al Cliente: Verdadero o Falso
 

Atención al Cliente: Verdadero o FalsoOnline version

Reto de atención al cliente (Sí/No)

by Fany Salazar
1

La empatía ayuda a entender las necesidades del cliente.

2

La empatía ayuda a entender las necesidades del cliente.

3

La satisfacción del cliente se logra solo con descuentos.

4

No es necesario registrar quejas para analizarlas después.

5

La cortesía y el tono profesional construyen confianza.

6

Responder en menos de 5 segundos garantiza una buena experiencia.

7

Si el cliente está molesto, es mejor evitar el trato y finalizar la llamada.

8

Ofrecer soluciones claras mejora la experiencia.

9

El tono formal siempre es innecesario en la atención al cliente.

10

Escuchar activamente permite identificar problemas.

11

Gestionar quejas con respuesta rápida reduce insatisfacción.

 
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