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Crossword Puzzle
Crossword Puzzle

Customer Service Metrics Crossword

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If you wish, you can download a demo game here and test its integration:

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Customer Service Metrics Crossword
 

Crossword Puzzle

Customer Service Metrics CrosswordOnline version

Test your knowledge of call center metrics.

by Cindy Castro
1

Average duration of a call plus after-call tasks.

2

Total expense to process calls divided by total calls.

3

Measure of customer happiness with the service provided.

4

Resolution of a customer issue in the first contact.

5

Constructive input given to improve performance.

6

Quantitative metric showing progress toward a goal.

7

Process of coordinating resources to achieve objectives.

8

Skill of organizing tasks to maximize productive time.

8
4
7
1
5
6
 
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