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Servicio a Clientes

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About this activity

Calidad de Servicio

Created by

Silvia De Los Santos
Silvia De Los Santos
Argentina

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Servicio a Clientes
 

Servicio a ClientesOnline version

Calidad de Servicio

by Silvia De Los Santos
1

No ofrezco nada, espero a que me pidan

2

Se debe atender con cordialidad, simpatía, con una sonrisa

3

Saludar a los clientes al entrar es una buena práctica de atención.

4

Gritar para llamar la atención de todos los visitantes es la mejor técnica.

5

Ignorar la llegada de clientes hasta que pidan ayuda es aceptable.

6

Una vez que se lleva un pedido, nos desentendemos de la mesa hasta que alguien nos llame

7

Se debe atender primero a los proveedores en lugar de clientes que llegan.

8

Ofrecer asistencia inmediata a quien llega con dudas mejora la experiencia.

9

Está bien si llegan clientes y se acomodan en cualquier mesa, aunque no esté limpia

10

Mantener el área de recepción ordenada facilita la primera impresión.

 
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