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Froggy Jumps
Froggy Jumps

Calidad de Servicio: Quiz

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Calidad de Servicio: Quiz

Froggy Jumps

Played 27
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About this activity

Prueba tu entendimiento sobre la calidad del servicio.

Created by

Silvia De Los Santos
Silvia De Los Santos
Argentina

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Calidad de Servicio: Quiz
 

Froggy Jumps

Calidad de Servicio: QuizOnline version

Prueba tu entendimiento sobre la calidad del servicio.

by Silvia De Los Santos
1

¿Qué describe la Calidad de Servicio?

2

¿Qué es servicio de calidad desde el "enfoque del cliente"?

3

¿Cuál es una cualidad profesional destacada en un servicio de excelencia?

4

¿Qué práctica mejora la calidad de servicio?

5

¿Qué se entiende por ‘servicio satisfactorio’?

6

¿Cuál es un indicador de calidad de servicio?

7

¿Qué garantiza la retroalimentación del cliente?

8

¿Qué norma o enfoque favorece la calidad?

9

¿Qué implica un servicio al cliente efectivo?

10

¿Qué resultado se busca con la calidad de servicio?

 
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