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About this activity

Quiz rápido de atención al cliente

Created by

Catalina Taborda
Catalina Taborda
Colombia

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Desafío de Atención al Cliente
 

Desafío de Atención al ClienteOnline version

Quiz rápido de atención al cliente

by Catalina Taborda
1

Un buen equipo de atención al cliente escucha activamente al usuario.

2

Es correcto nunca pedir disculpas si hay un fallo del servicio.

3

La retroalimentación del cliente no ayuda a mejorar procesos.

4

Un cliente nunca debe ser redirigido a otro departamento.

5

Todo cliente debe recibir la misma solución exacta sin adaptar.

6

El horario de atención al cliente suele ser de lunes a viernes.

7

La calidad del servicio se evalúa por la satisfacción del cliente y el tiempo de resolución.

8

Los chats en vivo deben cerrarse sin confirmar la solución.

9

Se deben mantener respuestas claras y amables en todos los canales.

10

Se deben registrar los datos del cliente antes de resolver una consulta.

 
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