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Desafío de Atención al Cliente

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Desafío de Atención al Cliente

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About this activity

Prueba tu conocimiento sobre atención al cliente.

Created by

Catalina Taborda
Catalina Taborda
Colombia

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Desafío de Atención al Cliente
 

Desafío de Atención al ClienteOnline version

Prueba tu conocimiento sobre atención al cliente.

by Catalina Taborda
1

El punto de contacto único no debe actualizarse para claridad.

2

La retroalimentación del cliente permite mejorar procesos.

3

No es necesario documentar las conversaciones con clientes.

4

Las quejas deben ignorarse si no se pueden resolver de inmediato.

5

Una buena respuesta siempre debe ser genérica para ahorrar tiempo.

6

Quienes atienden al cliente deben verificar la identidad en casos sensibles.

7

El servicio al cliente nunca debe pedir disculpas.

8

La empatía ayuda a resolver conflictos en atención al cliente.

9

Registrar y seguir tickets facilita la continuidad del servicio.

10

Un buen servicio al cliente escucha activamente a la persona.

 
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