Office Guest Services Quiz

Froggy Jumps

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About this activity

Test your front desk know-how.

Created by

Nova Indrianti

Indonesia

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1	Nur Adiva Syahdin Maulida September 30, 2025	% 100	00:21
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3	Aulia Nikmatuzzahroh September 30, 2025	% 100	00:27
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9	SITI MUAMALAH September 30, 2025	% 100	00:55
10	Muntiani September 29, 2025	% 100	01:00

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Froggy Jumps Office Guest Services QuizOnline version Test your front desk know-how. by Nova Indrianti 1 When welcoming a guest to the office, the first thing a receptionist should do is: a Ask for the purpose of their visit immediately b Offer them a seat without introduction c Smile and greet the guest politely 2 Which of the following is the most polite greeting for a guest? a "What do you want?" b "Good morning, how may I help you?" c Sit down and wait." 3 Which phrase is most suitable when ending guest service? a "Goodbye." b "Okay, done." c "Thank you for visiting, have a great day." 4 What tone should you use on the phone for guest inquiries? a Rushed and distracted b Calm, clear, and courteous c Formal to the point of coldness 5 Which of the following is part of good guest service in the office? a Ignoring phone calls during conversation b Speaking clearly and politely c Avoiding eye contact 6 If a guest needs to wait for a long time, what is the best practice? a Apologize and offer refreshments if available b Avoid talking to them c Leave them alone without updates 7 Sikap sekretaris yang baik untuk menghadapi tamu yang sifatnya keras kepala adalah.. a Sabar b Marah c Emosi 8 What attitude should be shown when handling office guests? a Friendly, professional, and respectful b Serious and unfriendly c Strict and cold 9 When a guest arrives for a scheduled appointment, what should you check first? a Their appointment details on the schedule b Their phone number c Their clothing style 10 A guest needs to fill in a visitor log book. The receptionist should say: a "Sign this quickly." b "Please write your name and details in the visitor log book." c "Skip this, it’s not important."

Froggy Jumps

Office Guest Services QuizOnline version

Test your front desk know-how.

by Nova Indrianti

When welcoming a guest to the office, the first thing a receptionist should do is:

Ask for the purpose of their visit immediately

Offer them a seat without introduction

Smile and greet the guest politely

Which of the following is the most polite greeting for a guest?

"What do you want?"

"Good morning, how may I help you?"

Sit down and wait."

Which phrase is most suitable when ending guest service?

"Goodbye."

"Okay, done."

"Thank you for visiting, have a great day."

What tone should you use on the phone for guest inquiries?

Rushed and distracted

Calm, clear, and courteous

Formal to the point of coldness

Which of the following is part of good guest service in the office?

Ignoring phone calls during conversation

Speaking clearly and politely

Avoiding eye contact

If a guest needs to wait for a long time, what is the best practice?

Apologize and offer refreshments if available

Avoid talking to them

Leave them alone without updates

Sikap sekretaris yang baik untuk menghadapi tamu yang sifatnya keras kepala adalah..

Sabar

Marah

Emosi

What attitude should be shown when handling office guests?

Friendly, professional, and respectful

Serious and unfriendly

Strict and cold

When a guest arrives for a scheduled appointment, what should you check first?

Their appointment details on the schedule

Their phone number

Their clothing style

A guest needs to fill in a visitor log book. The receptionist should say:

"Sign this quickly."

"Please write your name and details in the visitor log book."

"Skip this, it’s not important."

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Office Guest Services Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Office Guest Services QuizOnline version

by Nova Indrianti

When welcoming a guest to the office, the first thing a receptionist should do is:

Which of the following is the most polite greeting for a guest?

Which phrase is most suitable when ending guest service?

What tone should you use on the phone for guest inquiries?

Which of the following is part of good guest service in the office?

If a guest needs to wait for a long time, what is the best practice?

Sikap sekretaris yang baik untuk menghadapi tamu yang sifatnya keras kepala adalah..

What attitude should be shown when handling office guests?

When a guest arrives for a scheduled appointment, what should you check first?

A guest needs to fill in a visitor log book. The receptionist should say:

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