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Froggy Jumps
Froggy Jumps

Revisión de Casos de Reconexión

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Revisión de Casos de Reconexión

Froggy Jumps

Played 12
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About this activity

Cuestionario sobre procesos de reconexión y ajustes.

Created by

Marcela saez
Marcela saez
Colombia

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Revisión de Casos de Reconexión
 

Froggy Jumps

Revisión de Casos de ReconexiónOnline version

Cuestionario sobre procesos de reconexión y ajustes.

by Marcela saez
1

¿Qué se verifica primero en la reconexión?

2

¿Qué causa puede originar el cobro de una reconexión?

3

¿Aplica radicar un reclamo por cobro de reconexión?

4

¿Cómo se tipifica el caso al evidenciar que aplica un ajuste?

5

¿Qué herramienta se usa para las observaciones técnicas del ajuste?

6

¿Qué se envía al cliente al final del ajuste?

7

¿Qué se debe firmar electrónicamente cuando aplica ajustar un cobro de reconexión?

8

¿Por cuánto tiempo se debe proteger la cuenta cuando no aplica un ajuste?

9

¿Qué se debe cargar en SAP?

10

¿Qué ocurre tras finalizar la orden de trabajo?

 
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