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Froggy Jumps
Froggy Jumps

VW Customer Care: Quejas y Soluciones

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VW Customer Care: Quejas y Soluciones

Froggy Jumps

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About this activity

Dinámica sobre atención y gestión de quejas VW

Created by

Zacs Cap Rodriguez
Zacs Cap Rodriguez
Mexico

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VW Customer Care: Quejas y Soluciones
 

Froggy Jumps

VW Customer Care: Quejas y SolucionesOnline version

Dinámica sobre atención y gestión de quejas VW

by Zacs Cap Rodriguez
1

¿Qué es Salesforce en este contexto?

2

¿Qué es Call Back?

3

¿Qué función cumple el área interna N3?

4

¿Qué canal utiliza N1 para recibir quejas?

5

¿Quién gestiona las soluciones de acuerdo a los lineamientos de la marca?

6

¿Qué significa N1 en el contexto VW?

7

¿Qué plataforma se utiliza para documentar y gestionar quejas?

8

¿Qué es un Back Order (B.O)?

9

¿Quién coordina acciones para la solución de quejas?

10

¿Qué opción atiende al soporte a concesionarios?

11

¿Qué término corresponde a la recompra del auto al cliente?

12

¿Qué norma regula el manejo de datos personales?

13

¿Qué es IVR?

14

¿Quién realiza el seguimiento de reclamaciones hasta la solución?

15

Al analizar una queja, ¿qué se verifica primero sobre la garantía?

 
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