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Actividad 4. Cuestionario Educaplay

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Actividad 4. Cuestionario Educaplay

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About this activity

¿Qué es la calidad?

Created by

ROBERTO CARLOS GOMEZ CECENA
ROBERTO CARLOS GOMEZ CECENA
Mexico

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Actividad 4. Cuestionario Educaplay
 

Actividad 4. Cuestionario EducaplayOnline version

¿Qué es la calidad?

by ROBERTO CARLOS GOMEZ CECENA
QR
1

¿Qué es la calidad?

2

¿De qué depende la satisfacción del cliente?

3

¿Qué se necesita para satisfacer las expectativas del cliente?

4

¿Por qué es importante conocer bien al cliente?

5

¿Qué se logra al cumplir con las necesidades, expectativas y superarlas?

Explicación

La calidad en la atención al cliente siempre busca la satisfacción de los clientes, haciendo las cosas de manera correcta y eficiente desde la primera vez.

La satisfacción de los clientes siempre buscara atender sus necesidades y expectativas, superando lo esperado desde un inicio.

Es importante siempre tratar bien al cliente, mas que el producto, una buena atención puede dejar buenas expectativas para los compradores o clientes.

Conocer al cliente es fundamental para poder darle valor agregado al servicio y así mejorar la experiencia de cada uno de los clientes.

Para lograr un servicio de calidad es importante que realmente se satisfaga al cliente, logrando que el producto y la atención hayan superado las expectativas de cada uno de los clientes, dándole valor agregado al servicio.

 
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