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Froggy Jumps
Froggy Jumps

Calidad en los Servicios

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Calidad en los Servicios

Froggy Jumps

Played 29
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About this activity

Reta tus conocimientos sobre calidad en servicios.

Created by

CROSSER NIGHT HIDDEN
CROSSER NIGHT HIDDEN
Mexico

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Calidad en los Servicios
 

Froggy Jumps

Calidad en los ServiciosOnline version

Reta tus conocimientos sobre calidad en servicios.

by CROSSER NIGHT HIDDEN
1

¿Qué define la calidad en los servicios?

2

¿Qué describe un 'servicio como sistema'?

3

¿Cuáles son factores determinantes de la calidad en servicios?

4

¿Qué caracteriza a la intangibilidad de un servicio?

5

¿Qué implica la responsabilidad de la experiencia del cliente?

6

¿Qué representa la 'cortesía' en los servicios?

7

¿Qué significa credibilidad en la calidad del servicio?

8

¿Qué rol juega la comunicación en la calidad del servicio?

9

¿Qué componente del sistema de servicio se refiere al soporte físico?

10

¿Qué se busca al gestionar personas, procesos y tecnología?

 
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