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Crossword Puzzle
Crossword Puzzle

Calidad y Dilemas del Cliente

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You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan
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Calidad y Dilemas del Cliente
 

Crossword Puzzle

Calidad y Dilemas del ClienteOnline version

Conceptos clave sobre calidad y expectativas del cliente.

by Liz Becerra
1

Conjunto de atributos y características para cumplir requisitos.

2

Persona o empresa que recibe y evalúa un producto o servicio.

3

Estado de contento por el resultado recibido.

4

Nivel de lo que se espera recibir de un producto.

5

Conjunto de actividades que apoyan al usuario durante su experiencia.

6

Capacidad de cumplir promesas y funcionar de forma consistente.

7

Compromiso escrito que protege al comprador frente a defectos.

8

Cantidad monetaria necesaria para obtener un bien o servicio.

5
7
3
1
2
6
8
4
 
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