Customer Insight Quiz

Froggy Jumps

Played 25

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About this activity

Conoce a tu cliente

Created by

jully

Colombia

Download the paper version to play

Top 10 results

#	Player	Accuracy	time
1	Luis, Oscar, Sara, Jhon October 1, 2025	% 80	01:16
2	Luis Mendez October 1, 2025	% 60	01:34
3	Luis Medina October 1, 2025	% 60	01:38
4	Milton October 1, 2025	% 40	01:47
5	jully October 1, 2025	% 0	00:29

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Froggy Jumps Customer Insight QuizOnline version Conoce a tu cliente by jully 1 Get a sense of my customer’s attributes/behaviors a Active listening b Flexing Your Communication Style c Conveying Advocacy 2 Make the customer feel important; show genuine interest in them a Positioning Naturally b Conveying Advocacy c Acknowledging Baggage 3 I can maintain a natural, conversational tone. a Positioning Naturally b Surfacing Additional Information c Flexing Your Communication Style 4 Don’t make assumptions about my customer’s issues or needs a Surfacing Additional Information b POSITIONING ALTERNATIVES c Active Listening 5 Recognize when a customer is willing to engage in conversation or when I should avoid chit-chat a Surfacing Additional Information b Acknowledging Baggage c Acknowledging Baggage 6 Investigate and offer potential alternative solutions that may be offered to the customer when their first request is unavailable a Conveying Advocacy b POSITIONING ALTERNATIVES c Active Listening 7 Avoid unproductive or bored behaviors such as interrupting or tuning out a Active Listening b Positioning Naturally c Flexing Your Communication Style 8 Communicate information in a way that diffuses negative customer reactions a USING POSITIVE LANGUAGE b POSITIONING ALTERNATIVES c Surfacing Additional Information 9 Look out for my customers; act as a consultant in offering the best options for them a Acknowledging Baggage b Conveying Advocacy c USING POSITIVE LANGUAGE 10 Ask questions to find out more about what a customer is not saying a Active Listening b Positioning Naturally c Surfacing Additional Information

Froggy Jumps

Customer Insight QuizOnline version

Conoce a tu cliente

by jully

Get a sense of my customer’s attributes/behaviors

Active listening

Flexing Your Communication Style

Conveying Advocacy

Make the customer feel important; show genuine interest in them

Positioning Naturally

Conveying Advocacy

Acknowledging Baggage

I can maintain a natural, conversational tone.

Positioning Naturally

Surfacing Additional Information

Flexing Your Communication Style

Don’t make assumptions about my customer’s issues or needs

Surfacing Additional Information

POSITIONING ALTERNATIVES

Active Listening

Recognize when a customer is willing to engage in conversation or when I should avoid chit-chat

Surfacing Additional Information

Acknowledging Baggage

Investigate and offer potential alternative solutions that may be offered to the customer when their first request is unavailable

Conveying Advocacy

POSITIONING ALTERNATIVES

Active Listening

Avoid unproductive or bored behaviors such as interrupting or tuning out

Active Listening

Positioning Naturally

Flexing Your Communication Style

Communicate information in a way that diffuses negative customer reactions

USING POSITIVE LANGUAGE

POSITIONING ALTERNATIVES

Surfacing Additional Information

Look out for my customers; act as a consultant in offering the best options for them

Acknowledging Baggage

Conveying Advocacy

USING POSITIVE LANGUAGE

Ask questions to find out more about what a customer is not saying

Active Listening

Positioning Naturally

Surfacing Additional Information

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Customer Insight Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Froggy Jumps

Customer Insight QuizOnline version

by jully

Get a sense of my customer’s attributes/behaviors

Make the customer feel important; show genuine interest in them

I can maintain a natural, conversational tone.

Don’t make assumptions about my customer’s issues or needs

Recognize when a customer is willing to engage in conversation or when I should avoid chit-chat

Investigate and offer potential alternative solutions that may be offered to the customer when their first request is unavailable

Avoid unproductive or bored behaviors such as interrupting or tuning out

Communicate information in a way that diffuses negative customer reactions

Look out for my customers; act as a consultant in offering the best options for them

Ask questions to find out more about what a customer is not saying

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