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La Comunicación en la atención al cliente

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La Comunicación en la atención al cliente

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La comunicación

Created by

Ignacio García
Ignacio García
Spain

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La Comunicación en la atención al cliente
 

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La Comunicación en la atención al clienteOnline version

La comunicación

by Ignacio García
1

La es el proceso de intercambio de ideas , opiniones , emociones , etc . , entre un y un receptor , a través de diferentes medios o , para lograr la comprensión de un dado . Para llegar a esta comprensión , el emisor y el receptor deben compartir un mismo .

2

El agente o elemento que origina la comunicación , se denomina : ; y el sujeto que recibe el mensaje , se le denomina :

3

En el proceso de diremos que " aquello que se transmite " se conoce como : ; y el conducto o medio físico por el que se transmite y recibe el mensaje , se denomina :

4

En el proceso de , al conjunto de circunstancias temporales , espaciales y socioculturales que rodean al hecho o acto y que permiten comprender el mensaje , se denomina

5

En el proceso de , denominamos a la interferencia que se produce en dicho proceso ; y llamamos al grupo de reacciones o que manifiesta el de una comunicación , es decir la confirmación o negación de que el ha sido comprendido por parte del recepto r

 
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