Post-Call Survey Quiz

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Test knowledge of post-call survey流程.

Created by

Busisiwe Mashele

South Africa

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Froggy Jumps Post-Call Survey QuizOnline version Test knowledge of post-call survey流程. by Busisiwe Mashele 1 What is the primary purpose of a post-call survey? a To upsell products b To rate the service provided by the agent c To schedule a follow-up call 2 What is the first post-call survey question? a Did the agent satisfactorily resolve your query? b Would you recommend us? c Was the wait time acceptable? 3 What should be asked after a positive first answer? a Was it difficult to reach the resolution point? b Should we call back later? c What is your favorite product? 4 If the answer to Q1 is No, must you proceed to Q2? a No b Yes c Only if requested 5 Where is the survey transfer mentioned to occur? a To email inbox b To the survey platform c To supervisor 6 What happens after a member subscribes to the survey? a A rating is recorded for the agent’s service b The call is extended c A refund is issued 7 Which scenario prompts a callback to the member? a If the agent is on break b If the member declines the survey c If the issue was resolved but flagged for follow-up 8 Which audience is the post-call survey applicable to? a Walk-in visits b Calls to the call center c Emails to customers 9 What happens if the survey is not completed? a A supervisor is alerted b No follow-up is indicated by the system c An automatic refund is issued 10 Which is a key outcome tracked by the post-call survey? a Website uptime b Product stock levels c Customer satisfaction with the agent

Froggy Jumps

Post-Call Survey QuizOnline version

Test knowledge of post-call survey流程.

by Busisiwe Mashele

What is the primary purpose of a post-call survey?

To upsell products

To rate the service provided by the agent

To schedule a follow-up call

What is the first post-call survey question?

Did the agent satisfactorily resolve your query?

Would you recommend us?

Was the wait time acceptable?

What should be asked after a positive first answer?

Was it difficult to reach the resolution point?

Should we call back later?

What is your favorite product?

If the answer to Q1 is No, must you proceed to Q2?

Yes

Only if requested

Where is the survey transfer mentioned to occur?

To email inbox

To the survey platform

To supervisor

What happens after a member subscribes to the survey?

A rating is recorded for the agent’s service

The call is extended

A refund is issued

Which scenario prompts a callback to the member?

If the agent is on break

If the member declines the survey

If the issue was resolved but flagged for follow-up

Which audience is the post-call survey applicable to?

Walk-in visits

Calls to the call center

Emails to customers

What happens if the survey is not completed?

A supervisor is alerted

No follow-up is indicated by the system

An automatic refund is issued

Which is a key outcome tracked by the post-call survey?

Website uptime

Product stock levels

Customer satisfaction with the agent

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Post-Call Survey Quiz

Froggy Jumps

About this activity

Created by

Download the paper version to play

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Post-Call Survey QuizOnline version

by Busisiwe Mashele

What is the primary purpose of a post-call survey?

What is the first post-call survey question?

What should be asked after a positive first answer?

If the answer to Q1 is No, must you proceed to Q2?

Where is the survey transfer mentioned to occur?

What happens after a member subscribes to the survey?

Which scenario prompts a callback to the member?

Which audience is the post-call survey applicable to?

What happens if the survey is not completed?

Which is a key outcome tracked by the post-call survey?

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