Consumer Engaged Fraud

Froggy Jumps

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Refresher

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Tammi

United States

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Froggy Jumps Consumer Engaged FraudOnline version Refresher by Tammi 1 True or False - A CH downloads a mobile app claiming free movie streaming, CH provides card info to verify age. This is considered Consumer Engaged Fraud. a True b False c 2 From the list below, what is NOT considered Consumer Engaged Fraud? a Fake tech support, CH provides card information. b Fake Online Stores, CH provides card information. c App Subscription that CH forgot to cancel. 3 When handling Consumer Engaged Fraud, If the cardholder wants to block their card, you should... a Complete this in FDWC, follow the Fraud Action path. b Switch to QuickAssist and block the card after working not fraud in FDWC. c Refer to FI 4 True or False: If CH admits to providing their card information it's always going to be valid. a True- if they provide the card info we don't consider that to be frauduelnt. b False- we should ask probing questions to see if it's Consumer Engaged Fraud or a Phishing scam. c Maybe - We should ask the CH if they want the card to be blocked or not. 5 If you are unsure that the activity falls under Consumer Engaged Fraud you should... a Reach out for assistance in ResQ Questions b Use your resources in Fraud Center HUB, Education, FDWC c Both A&B

Froggy Jumps

Consumer Engaged FraudOnline version

Refresher

by Tammi

True or False - A CH downloads a mobile app claiming free movie streaming, CH provides card info to verify age. This is considered Consumer Engaged Fraud.

True

False

From the list below, what is NOT considered Consumer Engaged Fraud?

Fake tech support, CH provides card information.

Fake Online Stores, CH provides card information.

App Subscription that CH forgot to cancel.

When handling Consumer Engaged Fraud, If the cardholder wants to block their card, you should...

Complete this in FDWC, follow the Fraud Action path.

Switch to QuickAssist and block the card after working not fraud in FDWC.

Refer to FI

True or False: If CH admits to providing their card information it's always going to be valid.

True- if they provide the card info we don't consider that to be frauduelnt.

False- we should ask probing questions to see if it's Consumer Engaged Fraud or a Phishing scam.

Maybe - We should ask the CH if they want the card to be blocked or not.

If you are unsure that the activity falls under Consumer Engaged Fraud you should...

Reach out for assistance in ResQ Questions

Use your resources in Fraud Center HUB, Education, FDWC

Both A&B

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Consumer Engaged Fraud

Froggy Jumps

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Download the paper version to play

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Consumer Engaged FraudOnline version

by Tammi

True or False - A CH downloads a mobile app claiming free movie streaming, CH provides card info to verify age. This is considered Consumer Engaged Fraud.

From the list below, what is NOT considered Consumer Engaged Fraud?

When handling Consumer Engaged Fraud, If the cardholder wants to block their card, you should...

True or False: If CH admits to providing their card information it's always going to be valid.

If you are unsure that the activity falls under Consumer Engaged Fraud you should...

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