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Punto de Venta: Verdad o Mentira

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Quiz rápido sobre atención al cliente y garantías

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Spain

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Punto de Venta: Verdad o Mentira
 

Punto de Venta: Verdad o MentiraOnline version

Quiz rápido sobre atención al cliente y garantías

by Marina
1

El IVA aplicable a todas las operaciones es siempre del 21%.

2

Las empresas no están obligadas a conservar copias de las facturas expedidas.

3

La garantía comercial complementa la garantía legal y no es obligatoria.

4

Las facturas pueden emitirse sin necesidad de firmarlas.

5

La garantía legal solo cubre productos electrónicos y no otros tipos de bienes.

6

La atención al cliente tiene como objetivo detectar las necesidades del cliente y ofrecer una solución a medida.

7

Las facturas se deben emitir en el acto de la operación.

8

La factura electrónica es admitida en la Unión Europea y ofrece un mayor nivel de seguridad.

9

Existe una garantía legal general de 2 años desde la compra, aunque puede variar según el bien o servicio.

10

Es legal que un contrato establezca una garantía de 6 meses para cualquier producto.

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