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Froggy Jumps
Froggy Jumps

Atención de clientes

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Atención de clientes

Froggy Jumps

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About this activity

Normas de Higiene y seguridad / 9 pasos para una buena Atención al Cliente / Técnicas de comunicación asertiva

Created by

Yeni Meza Muñoz
Yeni Meza Muñoz
Chile

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Atención de clientes
 

Froggy Jumps

Atención de clientesOnline version

Normas de Higiene y seguridad / 9 pasos para una buena Atención al Cliente / Técnicas de comunicación asertiva

by Yeni Meza Muñoz
1

¿Qué significa estar completamente presente al atender a un cliente?

2

¿Cuál es un beneficio directo de sonreír al interactuar con el cliente?

3

¿Cuál es la consecuencia negativa directa de no mirar al cliente a la cara al saludar?

4

¿Cuál es el principal marco legal en Chile que establece y regula las normas de atención y seguridad en la relación entre consumidores y empresas, y quién lo fiscaliza?

5

El protocolo de "Trato Digno y No Discriminatorio" implica que el personal debe:

6

La técnica de usar preguntas abiertas (como "¿En qué le puedo colaborar?"), busca principalmente:

7

Si se aplican correctamente TODAS las técnicas de comunicación asertiva el objetivo central que se busca alcanzar es:

 
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