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Froggy Jumps
Froggy Jumps

Desafío de Servicio al Cliente

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Froggy Jumps

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About this activity

Quiz sobre fundamentos y momentos clave del servicio

Created by

Jimmy Sanchez Reyes
Jimmy Sanchez Reyes
Colombia

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Desafío de Servicio al Cliente
 

Froggy Jumps

Desafío de Servicio al ClienteOnline version

Quiz sobre fundamentos y momentos clave del servicio

by Jimmy Sanchez Reyes
1

¿Qué es el cliente según el módulo de servicio al cliente?

2

¿Qué diferencia entre atención al cliente y servicio al cliente?

3

¿Qué es el triángulo del servicio?

4

¿Qué son los momentos de verdad?

5

¿Qué implica el ciclo del servicio?

6

¿Qué son los momentos críticos de la verdad?

7

¿Qué busca equilibrar una empresa entre producto, servicio y costos?

8

¿Qué significa la promesa de servicio?

9

¿Qué función cumplen los sistemas en el servicio al cliente?

10

¿Qué precio suele asociarse a retener clientes frente a ganar nuevos?

 
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