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Crossword Puzzle
Crossword Puzzle

Customer Care Concepts

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Customer Care Concepts
 

Crossword Puzzle

Customer Care ConceptsOnline version

A crossword exploring emotional intelligence and stress management terms.

by Lepato Malatji
1

Ability to understand and share another's feelings.

2

Awareness of the present moment and one's emotions.

3

Disagreement between people that can be resolved through dialogue.

4

Ability to stay calm and tolerant under pressure.

5

Information that helps improve performance.

6

Process of reducing tension in a heated situation.

7

Ability to recover quickly from difficulties.

8

Process of exchanging ideas or information clearly.

1
7
3
6
8
2
5
1

Understanding and sharing another person's feelings.

2

Staying present and aware of your emotions.

3

A disagreement between people that can be resolved through communication.

4

The ability to stay calm under pressure.

5

Information that helps improve performance.

6

Reducing tension in a heated situation.

7

Bouncing back after stressful situations.

8

The process of exchanging ideas or information clearly.

6
7
4
2
1
8
5
3
 
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