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Crossword Puzzle
Crossword Puzzle

Unidad 5. Calidad

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Unidad 5. Calidad

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About this activity

El presente cuestionario tiene como propósito evaluar los conocimientos del estudiante sobre los principales pensadores de la calidad y las siete herramientas básicas de la calidad, pilares fundamentales en la gestión industrial moderna.

Created by

Jocelyn Rosales Hernández
Jocelyn Rosales Hernández
Mexico

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Unidad 5. Calidad
 

Crossword Puzzle

Unidad 5. CalidadOnline version

El presente cuestionario tiene como propósito evaluar los conocimientos del estudiante sobre los principales pensadores de la calidad y las siete herramientas básicas de la calidad, pilares fundamentales en la gestión industrial moderna.

by Jocelyn Rosales Hernández
1

Promotor de los 14 puntos de la calidad y del ciclo PHVA (Planear, Hacer, Verificar, Actuar).

2

Creador de la Trilogía de la Calidad: planificación, control y mejora.

3

Definió la calidad como cumplir con los requisitos y propuso el principio de cero defectos.

4

Desarrolló el Diagrama de Causa y Efecto, también llamado Diagrama de Pescado.

5

Su principio 80/20 se aplica para identificar las causas más importantes de un problema.

6

Gráfica que muestra la frecuencia con que ocurren los valores de un proceso.

7

Representa visualmente las etapas o pasos de un proceso mediante símbolos.

8

Proceso que permite monitorear y mantener la estabilidad de las operaciones.

9

Grado en que un producto o servicio satisface las necesidades del cliente.

10

Acción continua para optimizar procesos y eliminar errores dentro de una organización.

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