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Resolución Pacífica de Conflictos

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Resolución Pacífica de Conflictos

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Examen de Resolución Pacífica de Conflictos

Created by

Juan David García Hernandez
Juan David García Hernandez
Colombia

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Resolución Pacífica de Conflictos
 

Resolución Pacífica de ConflictosOnline version

Examen de Resolución Pacífica de Conflictos

by Juan David García Hernandez
1

Tras una orden legal, dar una razón breve y clara suele disminuir la resistencia inicial del ciudadano.

2

Ofrecer alternativas limitadas (“A o B”) puede reducir sensación de pérdida de control sin ceder autoridad policial.

3

Repetir palabra por palabra lo que dice una persona alterada siempre calma y nunca irrita.

4

Cerrar acuerdos verbales sin dejar constancia escrita es suficiente para asegurar cumplimiento posterior.

5

Decir “lamento las molestias del procedimiento” equivale a aceptar responsabilidad disciplinaria o penal.

6

En conflicto vecinal, citar la norma antes de escuchar versiones suele abrir mejor el diálogo que escuchar primero.

7

Describir conductas observables (“grita”, “empuja”) en lugar de atribuir intenciones reduce defensividad.

8

Mantener tono firme y pausado desescala mejor que subir el volumen para imponerse en una multitud.

9

Nombrar la emoción del interlocutor (“parece frustrado”) ayuda a bajar la activación y facilita cooperación.

10

En caso de violencia intrafamiliar, la mediación cara a cara entre las partes debe ser la primera estrategia.

 
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