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SERVICE MASTERS: THE QUALITY MISSION

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SERVICE MASTERS: THE QUALITY MISSION

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service masters: the quality mission is an interactive game designed to learn and practice technical vocabulary related to customer service quility in both English and Espanish.

players will complete different language challenges such as:

*choosing the correct term
*completing sentences
*solving real customer service situations
*matching English and Espanish vocabulary

Each level presents realistic business scenarios where the player makes decisions and applies key concepts like service standards, response time, follow-up call, customer retention,and more.

the goal of the game is to build professional skills while improving biligual vocabulary in a fun, dynamic, and practical way

*Learn!
*Play!
*Become a customerservice quality expert!

Created by

María Angélica García
María Angélica García
Colombia

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SERVICE MASTERS: THE QUALITY MISSION
 

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SERVICE MASTERS: THE QUALITY MISSIONOnline version

service masters: the quality mission is an interactive game designed to learn and practice technical vocabulary related to customer service quility in both English and Espanish. players will complete different language challenges such as: *choosing the correct term *completing sentences *solving real customer service situations *matching English and Espanish vocabulary Each level presents realistic business scenarios where the player makes decisions and applies key concepts like service standards, response time, follow-up call, customer retention,and more. the goal of the game is to build professional skills while improving biligual vocabulary in a fun, dynamic, and practical way *Learn! *Play! *Become a customerservice quality expert!

by María Angélica García
1

service standards must be followed by all to maintain quality

2

The service protocol explains how to and assist .

3

A fast response improves satisfaction .

4

After solving problem , make a follow - up to the customer .

5

Service recovery rebuild trust after a .

6

Service means offering the same every time .

7

A first - contact saves time for the and the .

8

use performance to measure employee .

9

Good and rewards increase retention .

10

assurance that every meets the standard .

 
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