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Crossword Puzzle
Crossword Puzzle

Conceptos Clave de ITSM e ITIL

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Conceptos Clave de ITSM e ITIL

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About this activity

Completa el crucigrama escribiendo el término correcto según la definición que aparece. Todos los términos pertenecen a ITSM o ITIL.

Created by

Fernando Colin
Fernando Colin
Mexico

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Conceptos Clave de ITSM e ITIL
 

Crossword Puzzle

Conceptos Clave de ITSM e ITILOnline version

Completa el crucigrama escribiendo el término correcto según la definición que aparece. Todos los términos pertenecen a ITSM o ITIL.

by Fernando Colin
1

Entrega de valor al cliente sin transferir la propiedad de los costos o riesgos.

2

Gestión de Servicios de Tecnología de la Información.

3

Conjunto de mejores prácticas para la gestión de servicios de TI.

4

Acuerdo formal entre proveedor y cliente que define niveles de servicio.

5

Acuerdo interno entre departamentos para cumplir los SLAs.

6

Contrato de soporte con un proveedor externo.

7

Evento que interrumpe un servicio o reduce su calidad.Evento que interrumpe un servicio o reduce su calidad.

8

Causa raíz de uno o más incidentes.

9

Modificación planificada o autorizada en la infraestructura de TI.

10

Elementos que conforman los servicios y se gestionan en la CMDB.

11

Porcentaje de tiempo que un servicio está operativo.

12

Habilidad para atender la demanda actual y futura del servicio.

13

Capacidad para mantener la operación ante incidentes graves.

14

Proceso de revisión y optimización de los servicios de TI.

15

Lista formal de servicios ofrecidos por TI.

15
2
14
1
12
9
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7
3
11
13
6
 
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