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ITSM E ITIL

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ITSM E ITIL

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About this activity

Responde de acuerdo a tus conocimientos de ITSM E ITIL y con los links de información proporcionados por la profesora.

Created by

Perla Martínez
Perla Martínez
Mexico

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ITSM E ITIL
 

Crossword Puzzle

ITSM E ITILOnline version

Responde de acuerdo a tus conocimientos de ITSM E ITIL y con los links de información proporcionados por la profesora.

by Perla Martínez
1

ITSM es un enfoque sistemático para diseñar, entregar, gestionar y mejorar los servicios de TI dentro de una:

2

Marco de mejores prácticas más adoptado para la Gestión de Servicios de TI.

3

Fase del Ciclo de Vida de ITIL que se centra en garantizar que los servicios se ofrecen de forma eficiente y efectiva.

4

Dimensión de ITIL 4 que incluye la cultura, la estructura y la definición de roles y responsabilidades.

5

Documento que detalla los servicios de TI disponibles para los clientes con precios, contactos y procedimientos.

6

Uno de los 7 Principios Guía de ITIL 4 que indica que todo debe traducirse en beneficio para el cliente.

7

Lista estructurada de servicios o productos disponibles.

8

Enfoque sistemático para diseñar, entregar, gestionar y mejorar los servicios de TI.

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5
3
2
 
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