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Froggy Jumps
Froggy Jumps

ITIL/ITSM Básico: Quiz

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ITIL/ITSM Básico: Quiz

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About this activity

Desafía tus conceptos de ITIL/ITSM.

Created by

Gustavo Maldonado
Gustavo Maldonado
Mexico

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ITIL/ITSM Básico: Quiz
 

Froggy Jumps

ITIL/ITSM Básico: QuizOnline version

Desafía tus conceptos de ITIL/ITSM.

by Gustavo Maldonado
1

¿Qué significa ITSM?

2

¿Cuál es el objetivo principal de ITSM?

3

¿Qué significa ITIL?

4

¿En qué país se originó ITIL?

5

¿Qué describe mejor un 'servicio' en ITSM?

6

¿Qué representa un SLA (Service Level Agreement)?

7

¿Qué es una OLA (Operational Level Agreement)?

8

¿Qué significa UC (Underpinning Contract)?

9

¿Cuál de los siguientes NO es un libro del ciclo de vida de ITIL v3?

10

¿Cuál es una de las 4 dimensiones de ITIL v4?

11

¿Qué práctica se encarga de restaurar un servicio tras una interrupción?

12

¿Qué práctica busca eliminar la causa raíz de incidentes repetitivos?

13

¿Qué principio de ITIL v4 dice 'Empezar donde estás'?

14

¿Cuál de las siguientes es una ventaja de aplicar ITIL?

15

¿Cuál es el último paso al implementar ITIL?

 
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