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Crossword Puzzle
Crossword Puzzle

Crucigrama: Servicio al Cliente

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Crucigrama: Servicio al Cliente

Crossword Puzzle

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About this activity

Conceptos clave del servicio al cliente.

Created by

Diana Marcela Tovar Benavides
Diana Marcela Tovar Benavides
Colombia

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Crucigrama: Servicio al Cliente
 

Crossword Puzzle

Crucigrama: Servicio al ClienteOnline version

Conceptos clave del servicio al cliente.

by Diana Marcela Tovar Benavides
1

Persona que compra o utiliza servicios.

2

Acción de responder y ayudar al usuario.

3

Expresión de insatisfacción del usuario.

4

Resultado de arreglar un problema del usuario.

5

Hoy en día, es una estrategia empresarial que busca

6

Un buen servicio al cliente genera clientes

7

Eficiencia + eficacia

8

El cliente que puede generar costos y frustración

9

Es una parte fundamental del servicio al cliente

10

Conjunto de acciones y estrategias implementadas por una empresa para ofrecer una experiencia positiva y satisfactoria a sus clientes antes, durante y después de la compra.

11

El servicio al cliente se basa en principios como la

12

Disposición de ánimo o la tendencia a comportarse de una manera determinada frente a una situación, persona u objeto

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12
2
1
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11
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