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Desafío ITSM/ITIL: Verdadero o Falso

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Desafío ITSM/ITIL: Verdadero o Falso

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About this activity

Pon a prueba tus conocimientos ITIL/ITSM

Created by

Juan jesus Caballero
Juan jesus Caballero
Mexico

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Desafío ITSM/ITIL: Verdadero o Falso
 

Desafío ITSM/ITIL: Verdadero o FalsoOnline version

Pon a prueba tus conocimientos ITIL/ITSM

by Juan jesus Caballero
1

En ITIL, la Gestión de Incidentes solo registra incidentes y no ayuda a restaurar servicios.

2

ITIL 4 se centra en el valor y la co-creación de valor con prácticas y principios, no solo procesos.

3

La Gestión de Incidentes busca restaurar rápidamente la operación normal del servicio.

4

ITIL 4 elimina por completo el enfoque de valor y se centra solo en procesos.

5

ITIL es un estándar para la instalación de hardware de TI.

6

Una Known Error se registra únicamente cuando el problema ya está completamente resuelto.

7

ITIL es un marco de mejores prácticas para la gestión de servicios de TI.

8

Un Cambio Mayor no requiere aprobación y puede implementarse de inmediato.

9

La Gestión de Cambios en ITIL evalúa riesgos, obtiene aprobación y coordina la implementación.

10

En ITIL v3, el ciclo de vida del servicio incluye Estrategia de Servicio, Diseño de Servicio, Transición de Servicio, Operación de Servicio y Mejora Continua del Servicio.

 
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