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Froggy Jumps
Froggy Jumps

Quiz de Atención al Cliente

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Quiz de Atención al Cliente

Froggy Jumps

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About this activity

Desafía tu conocimiento en servicio al cliente.

Created by

PAOLA MORALES
PAOLA MORALES
Ecuador

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Quiz de Atención al Cliente
 

Froggy Jumps

Quiz de Atención al ClienteOnline version

Desafía tu conocimiento en servicio al cliente.

by PAOLA MORALES
1

¿Cuál es la primera regla para un buen servicio al cliente?

2

¿Qué indicador mide la satisfacción del cliente?

3

¿Qué es un SLA?

4

¿Qué acción evita reclamaciones?

5

¿Qué significa 'espera activa' en soporte?

6

¿Qué canal es ideal para resolver dudas simples rápidamente?

7

¿Qué frase evita una buena atención?

8

1. ¿Cuál es la actitud más adecuada al atender a un cliente molesto?

9

2. ¿Qué es lo más importante en una buena atención al cliente?

10

4. ¿Cuál de los siguientes comportamientos es inaceptable en atención al cliente?

 
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