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Froggy Jumps
Froggy Jumps

Manejo de Reclamos y Clientes Insatisfechos

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Manejo de Reclamos y Clientes Insatisfechos

Froggy Jumps

Played 18
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About this activity

Claves para resolver quejas efectivas.

Created by

L Picado Rojas
L Picado Rojas
Costa Rica

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Manejo de Reclamos y Clientes Insatisfechos
 

Froggy Jumps

Manejo de Reclamos y Clientes InsatisfechosOnline version

Claves para resolver quejas efectivas.

by L Picado Rojas
1

¿Cuál es el primer paso al recibir un reclamo de un cliente?

2

¿Qué debe incluir una respuesta de servicio al cliente?

3

¿Qué enfoque reduce la escalada de un reclamo?

4

¿Qué actitud genera confianza ante una queja?

5

¿Qué es crucial para documentar un reclamo?

6

¿Cómo evitar repetición de quejas similares?

7

¿Qué hacer si no se puede resolver de inmediato?

8

¿Qué papel juega la disculpa en un reclamo?

9

¿Qué debe evitarse al comunicar una solución?

10

¿Qué indicador ayuda a medir manejo de reclamaciones?

 
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