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Actividad 2: Módulo 5: Implementación del CRM

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Actividad 2: Módulo 5: Implementación del CRM

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Crucigrama: Los 8 Pasos Críticos de la Implementación CRM

Created by

Roxine
Roxine
Venezuela

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Actividad 2: Módulo 5: Implementación del CRM
 

Crossword Puzzle

Actividad 2: Módulo 5: Implementación del CRMOnline version

Crucigrama: Los 8 Pasos Críticos de la Implementación CRM

by Roxine
1

Siglas que representan el Acuerdo de Nivel de Servicio, clave en el módulo de soporte y seguimiento de tickets. (3 letras)

2

Prueba del sistema realizada por un grupo reducido de usuarios y con casos de uso reales antes del lanzamiento general. (6 letras)

3

Acción de incorporar datos existentes desde hojas de cálculo o sistemas antiguos al nuevo CRM. (9 letras)

4

La clave más importante para asegurar el éxito del CRM después de su lanzamiento. Se mide su uso constante por el equipo. (7 letras)

5

Etapa esencial antes de cargar la información, donde se eliminan registros duplicados o incorrectos para asegurar la calidad. (8 letras)

6

Rol de usuario con acceso completo y control total sobre todas las funciones y la configuración general del CRM. (13 letras)

7

Nombre que reciben las interfaces o conectores que permiten que el CRM se comunique con sistemas externos (ERP, Contabilidad). (4 letras)

8

Documento o registro en el módulo de servicio que rastrea de manera formal la solicitud, duda o queja de un cliente. (5 letras)

6
8
4
7
1
3
5
 
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