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Froggy Jumps
Froggy Jumps

Kuis CRM

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Kuis CRM

Froggy Jumps

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About this activity

Kuis tentang Customer Relationship Management (CRM)

Created by

Kals
Kals
Indonesia

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Kuis CRM
 

Froggy Jumps

Kuis CRMOnline version

Kuis tentang Customer Relationship Management (CRM)

by Kals
1

Apa fokus utama dari Electronic Customer Relationship Management (E-CRM)?

2

Strategi yang berfokus pada mengubah pengunjung menjadi pelanggan yang melakukan tindakan sesuai tujuan bisnis disebut...

3

Berdasarkan Lewis & Lewis (1997), tipe pengguna web yang hanya menjelajah tanpa tujuan spesifik disebut...

4

Dalam manajemen akuisisi pelanggan, metrik yang digunakan untuk menghitung nilai keuntungan bersih pelanggan sepanjang hubungan disebut...

5

Salah satu faktor utama yang memengaruhi retensi pelanggan adalah...

6

Upaya meningkatkan nilai pelanggan melalui penawaran produk tambahan yang relevan disebut...

7

Berikut yang termasuk bentuk utama penerapan teknologi dalam CRM, kecuali...

8

Dimensi kualitas layanan e-commerce yang menekankan keamanan transaksi dan perlindungan data pribadi disebut...

9

Apa tujuan utama dari program loyalitas dalam strategi retensi pelanggan?

10

Teknologi yang memungkinkan perusahaan mengakses data pelanggan secara real-time tanpa biaya infrastruktur besar disebut…

11

Dimensi kualitas layanan e-commerce yang menilai stabilitas dan akurasi sistem transaksi disebut…

12

Sistem CRM yang menggabungkan data dari berbagai kanal seperti website, media sosial, dan call center disebut…

13

Dalam komunikasi pemasaran untuk akuisisi pelanggan, salah satu saluran yang efektif untuk menjangkau audiens melalui optimisasi dan iklan berbayar adalah…

14

Dalam strategi media sosial, fitur “penargetan audiens serupa” (lookalike audience) digunakan untuk…

15

Strategi peningkatan nilai pelanggan dengan menawarkan produk versi lebih tinggi disebut…

 
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