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Froggy Jumps
Froggy Jumps

Identifica Objeciones, Quejas y Reclamos

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Identifica Objeciones, Quejas y Reclamos

Froggy Jumps

Played 33
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About this activity

Desafío de objeciones y quejas

Created by

Alex Mathias
Alex Mathias
Colombia

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Identifica Objeciones, Quejas y Reclamos
 

Froggy Jumps

Identifica Objeciones, Quejas y ReclamosOnline version

Desafío de objeciones y quejas

by Alex Mathias
1

¿Qué diferencia una objeción de una queja?

2

¿Cuál es un ejemplo de objeción común en ventas?

3

¿Qué técnica sirve para tratar objeciones?

4

¿Qué se debe registrar de una queja?

5

¿Qué significa reclamo en servicio al cliente?

6

¿Qué es una queja válida?

7

¿Cuál es una acción para resolver un reclamo?

8

¿Qué canal usar para reclamar?

9

¿Qué es un 'objeción velada'?

10

¿Qué indicador mejora al gestionar quejas adecuadamente?

 
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