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Froggy Jumps
Froggy Jumps

Comunicación. Tema 3. Actividad comunicación telefónica

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Comunicación. Tema 3. Actividad comunicación telefónica

Froggy Jumps

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About this activity

En esta actividad se os presentan varios ejemplos de reglas situaciones que se recomiendan seguir ante una llamada telefónica con un cliente.

Con el temario estudiado hasta ahora, debéis clasificar estas reglas en comunicación verbal o no verbal.

Created by

Gemma
Gemma
Spain

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Comunicación. Tema 3. Actividad comunicación telefónica
 

Froggy Jumps

Comunicación. Tema 3. Actividad comunicación telefónicaOnline version

En esta actividad se os presentan varios ejemplos de reglas situaciones que se recomiendan seguir ante una llamada telefónica con un cliente. Con el temario estudiado hasta ahora, debéis clasificar estas reglas en comunicación verbal o no verbal.

by Gemma
1

La recepcionista contesta la llamada al segundo tono

2

El asistente dice: “Un momento por favor, verifico la información.”

3

Durante la llamada, el operador no interrumpe al cliente y espera a que termine de hablar.

4

Identificarse al contestar

5

Explicar motivo de la llamada

6

No suspirar, bostezar o emitir ruidos molestos

7

El operador, sin interrumpir, hace breves sonidos de afirmación como “ajá”, “entiendo” mientras escucha atentamente una queja larga.

8

Un asistente comunica que una reunión fue cancelada, con tono firme pero cordial

 
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