Dynamics

Froggy Jumps

Played 7 %Accuracy 85 Average time 02:51

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About this activity

This game takes you through some questions on Dynamics 365.

Created by

Teri Training

United States

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Top 10 results

#	Player	Accuracy	time
1	Nishi July 8, 2026	% 100	02:41
2	Sayeed Khan July 6, 2026	% 93	02:13
3	Guillermo November 10, 2025	% 93	03:26
4	Nori November 10, 2025	% 86	03:07
5	Abhi July 31, 2026	% 79	02:44
6	Sergio Correa October 20, 2025	% 79	03:01
7	mani December 23, 2025	% 64	02:48

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Dynamics


Froggy Jumps DynamicsOnline version This game takes you through some questions on Dynamics 365. by Teri Training 1 What is the primary reason isolved uses Dynamics 365? a To look at the notes of others. b To document the interaction between us and the customer/caller. c To document the time of day. 2 What are Activities used for in Dynamics? a Used to track and manage interactions and communications with customers/participants. b Used to spy on others. c Used to take calls. 3 In Dynamics 365, what is the primary purpose of a dashboard? a To store customer data for reporting purposes. b To display key performance indicators (KPIs) and insights in real-time. c To create workflows for automating business processes. 4 What is the difference between an Account and a Contact in Dynamics 365? a An Account represents a company or organization, while a Contact represents an individual person. b An Account represents a potential sale, while a Contact represents a completed deal. c An Account tracks financial transactions, while a Contact tracks customer complaints. 5 What is the purpose of a Queue in Dynamics 365 Customer Service? a To store marketing campaign data for analysis. b To track sales opportunities in the pipeline. c To organize and assign incoming requests, such as cases or emails, to users or teams. 6 How is a Case associated with other records in Dynamics 365? a A Case can be linked to Accounts, Contacts, or related entities to track customer interactions. b Cases are only linked to Opportunities in the sales pipeline. c Cases are standalone records and cannot be linked to other entities. 7 What is the purpose of Case Resolution in Dynamics 365? a To escalate the Case to higher support tiers. b To provide a final response to the customer and close the Case after resolving the issue. c To automatically create a new Case after one is closed. 8 What is the function of the Case Status field in Dynamics 365? a To indicate the current state of the Case, such as Active, Resolved, or Cancelled. b To track the priority level of the Case. c To assign ownership of the Case to a team or user. 9 How can you reassign a case to another user or team? a By updating the case status to “Reassigned.” b By closing the case and opening a new one under the correct owner. c By changing the case owner field to the desired user or team. 10 What does reactivating a case in Dynamics 365 mean? a It means reopening a previously resolved or canceled case to address additional issues or follow-up. b It means assigning the case to a new owner or team. c It means deleting the existing case and creating a new one. 11 How can you reactivate a resolved or canceled case in Dynamics 365? a By updating the case status to “Active” manually. b By clicking the “Reactivate Case” button on the case record. c By creating a new case and linking it to the original one. 12 Why would you reactivate a case instead of creating a new one? a To maintain historical data and track additional issues within the same case record. b To reset the case activities and start with a blank record. c To escalate the case to a higher service tier. 13 How can you add notes to a record in Dynamics 365? a By sending an email related to the record, which automatically saves as a note. b By creating a custom entity to store notes linked to the record. c By opening the record and using the “Notes” section to write and save your comments. 14 What is the main purpose of Copilot in Dynamics 365? a To provide AI-driven assistance for tasks like drafting emails and getting assistance. b To automatically assign cases to users or teams without user input. c To replace workflows and business process flows entirely.

You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.

Dynamics

Froggy Jumps

About this activity

Created by

Download the paper version to play

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DynamicsOnline version

by Teri Training

What is the primary reason isolved uses Dynamics 365?

What are Activities used for in Dynamics?

In Dynamics 365, what is the primary purpose of a dashboard?

What is the difference between an Account and a Contact in Dynamics 365?

What is the purpose of a Queue in Dynamics 365 Customer Service?

How is a Case associated with other records in Dynamics 365?

What is the purpose of Case Resolution in Dynamics 365?

What is the function of the Case Status field in Dynamics 365?

How can you reassign a case to another user or team?

What does reactivating a case in Dynamics 365 mean?

How can you reactivate a resolved or canceled case in Dynamics 365?

Why would you reactivate a case instead of creating a new one?

How can you add notes to a record in Dynamics 365?

What is the main purpose of Copilot in Dynamics 365?