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About this activity

Phrases for information calls.

Created by

Verónica Lezama
Verónica Lezama
Mexico

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Phone Information Phrases
 

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Phone Information PhrasesOnline version

Phrases for information calls.

by Verónica Lezama
1

Receptionist : City Library . You're speaking to Anna . How can I help you ?

Caller : Hi , Anna . the weekend opening hours , please .

Receptionist : Of course ! We open at 9 a . m . and close at 4 p . m . on weekends .

Caller : Thanks . about the children ? s reading club ?

Receptionist : Yes , it ? s every Saturday at 10 a . m .

Caller : Great ! Can I bring my child there this Saturday ?

Receptionist : Yes , just arrive 15 minutes early to register .

Caller : Perfect . 10 a . m . ?

Receptionist : That ? s right .

Caller : Thank you for the information about the reading club .

Receptionist : You ? re very welcome . ?

Caller : No , that ? s all . .

2

Receptionist : Sunny Travel Agency . You're speaking to Mark . ?

Caller : Hello , Mark . a problem with my flight booking .

Receptionist : Oh , I see . What seems to be the problem ?

Caller : I received the wrong flight date in my confirmation email .

Receptionist : Oh , . That must be frustrating .

Caller : Yes , it is . I booked for March 5th , but the email says March 15th .

Receptionist : . March 5th ?

Caller : Yes , that ? s right .

Receptionist : Okay , we ? ll fix that immediately . You ? ll get a new confirmation today .

Caller : Great , thanks . . Will my seat number stay the same ?

Receptionist : Yes , your seat will stay the same .

Caller : Excellent . help .

Receptionist : You ? re welcome . ?

Caller : No , .

 
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