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Froggy Jumps
Froggy Jumps

UF0037 A15

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UF0037 A15

Froggy Jumps

Played 43
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About this activity

Lenguaje verbal y no verbal

Created by

conchi lopez ruiz
conchi lopez ruiz
Spain

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UF0037 A15
 

Froggy Jumps

UF0037 A15Online version

Lenguaje verbal y no verbal

by conchi lopez ruiz
1

¿Qué es el lenguaje verbal en la atención al cliente?

2

¿Cuál de los siguientes ejemplos pertenece al lenguaje no verbal?Explicar

3

¿Por qué es importante el lenguaje no verbal en la atención al cliente?

4

¿Qué aspecto del lenguaje verbal mejora la claridad del mensaje?

5

¿Qué significa mantener contacto visual con el el cliente?

6

¿Cuál de las siguientes frases demuestra una comunicación verbal positiva'

7

¿Qué elemento del lenguaje no verbal puede indicar nerviosismo?

8

¿Cuál de las siguientes opciones pertenece al lenguaje verbal escrito?

9

¿Qué debe reflejar el tono de voz en la atención al cliente?

10

¿Qué sucede si el lenguaje verbal y el no verbal no coinciden?

 
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