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Técnicas de Manejo al Cliente

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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan

Técnicas de Manejo al Cliente

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About this activity

Pruebas rápidas sobre atención al cliente.

Created by

Jazmin Escobar
Jazmin Escobar
Colombia

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Técnicas de Manejo al Cliente
 

Técnicas de Manejo al ClienteOnline version

Pruebas rápidas sobre atención al cliente.

by Jazmin Escobar
1

Preguntar abiertas facilita obtener información detallada.

2

Ignorar el feedback del cliente y seguir con el guion.

3

Ofrecer soluciones personalizadas incrementa la fidelidad del cliente.

4

Cuestionar la autoridad del cliente fortalece la relación.

5

Escuchar activamente permite entender mejor las necesidades del cliente.

6

Hablar rápido y sin escuchar nunca es compatible con un buen manejo.

7

Encadenar frases técnicas sin adaptar al nivel del cliente.

8

Mantener contacto visual adecuado genera confianza.

9

Empatizar con el cliente ayuda a resolver quejas con mayor satisfacción.

10

Prometer soluciones en momentos de presión para cerrar la venta.

 
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