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Servicio al Cliente; Cómo lograr la Lealtad del Cliente

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Servicio al Cliente; Cómo lograr la Lealtad del Cliente

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About this activity

Claves para fidelizar clientes.

Created by

Profesor Oscar Fung Portorreal
Profesor Oscar Fung Portorreal
Dominican Republic

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Servicio al Cliente; Cómo lograr la Lealtad del Cliente
 

Servicio al Cliente; Cómo lograr la Lealtad del ClienteOnline version

Claves para fidelizar clientes.

by Profesor Oscar Fung Portorreal
1

Personalizar la experiencia genera mayor sensación de valor.

2

Un solo canal de atención es suficiente para todos los clientes.

3

Ofrecer seguimiento postventa fortalece la lealtad del cliente.

4

Proporcionar respuestas largas siempre es mejor que ser conciso.

5

Resolver dudas con rapidez mejora la satisfacción y fidelidad.

6

La empatía activa ayuda a entender las necesidades del cliente.

7

La consistencia en las respuestas refuerza la confianza del cliente.

8

No es necesario medir la satisfacción para lograr lealtad.

9

Proveer un único punto de contacto evita errores, por tanto es ideal.

10

La lealtad del cliente se logra sólo con descuentos agresivos constantes.

 
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