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Crossword Puzzle
Crossword Puzzle

Claves de la Atención al Cliente

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You can integrate the game into an LMS compatible with LTI 1.1 or LTI 1.3 such as Canvas, Moodle, or Blackboard. This way, the scores will be automatically saved into the platform’s gradebook.
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Downloading games is an exclusive feature for users with an Academic Plan or a Commercial Plan.

Get your Academic Plan or your Commercial Plan now and start integrating your games into your LMS, website or blog.

If you wish, you can download a demo game here and test its integration:

Get Academic Plan
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Claves de la Atención al Cliente
 

Crossword Puzzle

Claves de la Atención al ClienteOnline version

Vocabulario esencial para entender la atención al público.

by María Ruiz Hidalgo
1

Capacidad de comprender y sentir las emociones de otras personas.

2

Habilidad para expresar opiniones y emociones de forma directa y respetuosa.

3

Capacidad de realizar un trabajo con calidad, eficacia y ética.

4

Impulso interno que orienta la conducta hacia una meta.

5

Proceso de transmitir y recibir mensajes entre personas.

6

Habilidad de entender y confirmar lo que se dice prestando atención total.

7

Conjunto de datos relevantes que orientan al cliente sobre productos o servicios.

8

Capacidad de atender y resolver dudas o problemas del cliente.

6
3
7
1
5
2
4
8
 
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