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Froggy Jumps
Froggy Jumps

Servicio al Cliente de Calidad

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Servicio al Cliente de Calidad

Froggy Jumps

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About this activity

Preguntas para dominar la atención al usuario - Servicio al cliente

Created by

MAURI DEL CARMEN MORALES ZURITA
MAURI DEL CARMEN MORALES ZURITA
Mexico

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Servicio al Cliente de Calidad
 

Froggy Jumps

Servicio al Cliente de CalidadOnline version

Preguntas para dominar la atención al usuario - Servicio al cliente

by MAURI DEL CARMEN MORALES ZURITA
1

¿Cuál es la primera acción al atender una queja de un cliente insatisfecho?

2

¿Qué indicador refleja la satisfacción del cliente tras una interacción?

3

¿Qué canal suele requerir respuestas más rápidas en servicio al cliente?

4

Al gestionar una queja, ¿qué es imprescindible documentar?

5

¿Qué caracteriza a un servicio proactivo?

6

Cuando se produce un fallo en el servicio, ¿qué debe hacer el agente?

7

¿Qué práctica mejora la fidelidad del cliente?

8

¿Qué habilidad es clave para resolver conflictos con clientes difíciles?

9

¿Qué se debe hacer al recibir una queja por redes sociales?

10

¿Qué protocolo ayuda a escalonar un caso complejo?

 
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