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Diagnostico Inicial

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Determinar el diagnóstico inicial frente a los principales escenarios de fallas reportados en el proceso de soporte técnico, con el fin de identificar las posibles causas raíz y establecer acciones correctivas oportunas.

Created by

GLORIA GONZALEZ
GLORIA GONZALEZ
Colombia

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Diagnostico Inicial
 

Diagnostico InicialOnline version

Determinar el diagnóstico inicial frente a los principales escenarios de fallas reportados en el proceso de soporte técnico, con el fin de identificar las posibles causas raíz y establecer acciones correctivas oportunas.

by GLORIA GONZALEZ
1

Si los LED de la ONT están apagados, se puede descartar un problema de energía eléctrica

2

Se debe consultar la información del cliente en VISOR antes de iniciar el diagnóstico de una falla total

3

Si el cliente tiene una tarjeta de red de 100 Mbps, podrá alcanzar las 700 Mbps contratadas

4

La duplicidad de una IP pública puede causar interrupciones o inestabilidad en el servicio

5

Debe solicitarse al cliente un test de velocidad para verificar lentitud o intermitencia en el servicio

 
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