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UF0036 MF0241: 1-6 Conceptes Clau de l'Atenció al Client

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UF0036 MF0241: 1-6 Conceptes Clau de l'Atenció al Client

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About this activity

Rellevant vocabulari avançat relacionat amb atenció i relacions amb el client.

Created by

Miguel Ángel Docencia
Miguel Ángel Docencia
Spain

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UF0036 MF0241: 1-6 Conceptes Clau de l'Atenció al Client
 

Crossword Puzzle

UF0036 MF0241: 1-6 Conceptes Clau de l'Atenció al ClientOnline version

Rellevant vocabulari avançat relacionat amb atenció i relacions amb el client.

by Miguel Ángel Docencia
1

Disposició estructurada de persones i tasques per assolir objectius empresarials.

2

Unitat interna de l'empresa responsable d'una funció específica.

3

Representació gràfica de la jerarquia i les relacions entre les àrees i posicions.

4

Conjunt d'estratègies per satisfer necessitats, captar clients i millorar la imatge.

5

Filosofia de gestió centrada en el client que integra vendes, màrqueting i atenció.

6

Vinculació estable del client amb l'empresa basada en satisfacció i confiança.

7

Aspectes o problemes que interrompen o deterioren la prestació del servei.

8

Dades i coneixement recopilats per comprendre i dirigir les accions davant el client.

4
7
1
2
6
3
8
5
1

Processos i estratègies per mantenir clients i fomentar la confiança a llarg termini.

2

Adequar productes o serveis a les preferències i necessitats individuals.

3

Avaluar dades i situacions per extreure conclusions i patrons.

4

Utilització de tecnologia per executar tasques repetitives sense intervenció humana.

5

Conjunt de volums grans de dades estructurades i no estructurades per obtenir patrons.

6

Figura interna que gestiona queixes i assegura actuacions correctives.

7

Aquestes dades permeten conèixer les característiques bàsiques del públic objectiu

7
5
4
2
 
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