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Si o No Modulo 3 Clientes

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Si o No Modulo 3 Clientes

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Played 5
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About this activity

practicando el modulo 3 de atencion al cliente

Created by

yaiza caride
yaiza caride
Spain

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Si o No Modulo 3 Clientes
 

Si o No Modulo 3 ClientesOnline version

practicando el modulo 3 de atencion al cliente

by yaiza caride
1

Sonreír al cliente ayuda a crear una buena primera impresión

2

Es buena idea corregir al cliente diciendo “estás equivocado”.

3

Mirar al cliente a los ojos demuestra atención y respeto.

4

Un cliente tímido necesita presión para comprar rápido.

5

El saludo es el primer paso de una buena atención.

6

Si el cliente habla lento, debemos hablar más rápido para terminar antes.

7

La empatía significa entender cómo se siente el cliente.

8

Un cliente exigente quiere que todo salga perfecto.

9

Si un cliente no habla nuestro idioma, no podemos ayudarlo.

10

Es correcto usar el móvil mientras atendemos a un cliente.

11

En una queja, escuchar sin interrumpir es importante.

12

Las personas con discapacidad necesitan un trato adaptado.

13

La comunicación no verbal incluye gestos y postura.

14

Si el cliente está enfadado, debemos decirle que se relaje

15

Pedir disculpas ayuda a calmar a un cliente molesto

 
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