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Froggy Jumps
Froggy Jumps

Las 4 etapas del servicio al cliente

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Las 4 etapas del servicio al cliente

Froggy Jumps

Played 18
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About this activity

Conoce cada fase y tu enfoque.

Created by

elizabeth cespedes vallejo
elizabeth cespedes vallejo
Dominican Republic

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Las 4 etapas del servicio al cliente
 

Froggy Jumps

Las 4 etapas del servicio al clienteOnline version

Conoce cada fase y tu enfoque.

by elizabeth cespedes vallejo
1

¿Qué etapa sigue al saludo en el servicio al cliente?

2

En la etapa de diagnóstico, ¿qué se busca?

3

Durante la propuesta, ¿qué se debe hacer?

4

¿Qué implica la etapa de seguimiento?

5

¿Qué actitud es clave en la etapa de saludo?

6

¿Qué se debe hacer al terminar la atención?

7

¿Cuál es un objetivo de la solución en la atención?

8

¿Qué herramienta ayuda en el diagnóstico?

9

¿Qué se recomienda para fidelizar en seguimiento?

10

En servicio al cliente, ¿qué etapa prioriza la escucha?

 
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